Privacy Policy

This Privacy Policy describes how Mochi AN. (the "Company", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.mochian.nl (the "Site"), or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, for legal or regulatory reasons, or operational purposes. When we update this policy, we will post the revised version on our Site with an updated "Last Updated" date.

2. Information We Collect

We collect your personal information in various ways, depending on how you interact with our Site and Services. This includes:

2.1 Information You Provide Directly

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

  • IP address
  • Browser type
  • Time zone
  • Cookies and tracking technology data (see Section 6: Cookies and Tracking Technologies)
  • Interaction data such as pages viewed, referral sources, and purchase activity

2.3 Information from Third Parties

We may receive personal information from third-party service providers, such as:

  • Payment processors
  • Advertising partners
  • Analytics providers
  • Logistics and shipping partners

3. How We Use Your Information

We use your personal information to:

  • Provide and fulfill our Services, including processing orders and handling payments
  • Communicate with you regarding orders, promotions, and support inquiries
  • Improve and optimize our Site and Services
  • Monitor transactions for fraud prevention and security
  • Comply with legal and regulatory requirements
  • Conduct marketing and advertising campaigns (where legally permitted and with opt-out options available)

4. Sharing Your Information

We may share your personal information with:

  • Service providers (e.g., Shopify, payment processors, and shipping partners) to facilitate our Services
  • Marketing and analytics partners to improve user experience and marketing campaigns
  • Legal and regulatory authorities when required by law
  • Business transfers (if we sell or merge part of our business)

We do not sell your personal information to third parties.

5. Your Rights Under GDPR

As an EU resident, you have rights under the General Data Protection Regulation (GDPR), including:

  • Right to Access: Request access to the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your personal data, subject to legal and business retention obligations.
  • Right to Restrict Processing: Request limited use of your data.
  • Right to Data Portability: Request transfer of your data to another service provider.
  • Right to Object: Object to the processing of your personal data in certain cases.

To exercise these rights, please contact us at info@mochian.nl.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website functionality
  • Track user behavior and analytics
  • Facilitate personalized content and advertising

Most browsers accept cookies by default, but you can adjust your settings to disable or block them. Note that blocking cookies may impact your experience on our Site.

For more details, visit: Shopify Cookie Policy

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide our Services
  • Fulfill legal obligations
  • Resolve disputes

Order-related information is stored for financial and tax reporting purposes for a minimum of 7 years, in compliance with Dutch law.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.

If you believe your personal data has been compromised, please contact us immediately at info@mochian.nl.

9. Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy policies or practices.

10. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us for removal.

11. International Users

Your personal information may be transferred outside of Europe, including to Canada and the United States. When we transfer data, we rely on legally approved safeguards to protect your information.

12. Contact Information

For privacy-related inquiries, please contact us at:

Mochi AN.
KVK-nummer: 95935908
Televisiestraat 4, 2525KD 's-Gravenhage, Netherlands
info@mochian.nl